Frequently Asked Questions

 

Do you have a question? See if we have answered it below if not please contact us and we will get back to you with an answer.

 

How many dogs are walked at any one time?

Big Tony's Dog Walking and Pet Sitting Services are fully insured to walk a maximum of 6 dogs. I carefully select which dogs are to be walked together using personality, age, sex and breed in mind. We will discuss the best way to walk your dog at our free consultation.

What happens if I need to cancel my dogs walk?

I ask that you contact me 24 hours in advance to cancel any form of pet care for no charges to apply. I understand that this is not always possible and in these circumstances each case we will be taken on merit.

Do you walk a bitch whilst she is in season?

It is at my discretion if I walk a bitch whilst in season. If I decide they will, the dog will be walked from the home and not transported by car. All walks will be on a lead and I reserve the right to take dogs home early if there is a need to.

I only require occasional walks or home visits, is this possible?

Absolutely, yes, Big Tony's Dog Walking and Pet Sitting Services pride myself on being as flexible as possible. We will always aim to provide our services even on short notice.I do ask though that you give us as much notice as possible to guarantee a space.

Can you administer my pets medication?

Yes, I am able to administer your pet's medication, with written consent from the owner. I am trained in Canine First Aid.

Do you walk dogs off lead?

If you would like me to walk your dog off lead I will do my best for this to happen. There are several factors taken into account before allowing any dog off lead, these include, your dog has a reliable recall, whether it is safe to do so and having a signed off lead consent form from the owner.

How do you collect my dog from the property?

I usually have a key to enter the property and collect your dog from their usual area of the house. No details of you, your address or your pet are kept with the keys and each key is memorized to the dog.

What are your opening hours?

I will try to accommodate all client requests. However typically our Dog Walking and Pet Care Visits services are during the hours of 9 - 5. There may be additional charges and limited spaces for bank holidays.

Privacy

Protecting Your Privacy

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To support upcoming changes on 25th May 2018 in European data law, known General Data Protection Regulation (GDPR), we have updated our Privacy Policy.

 

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Our new policies provide clear information on how we handle, store and protect your personal data.

 

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Your right to withdraw consent:

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Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent, however, we will still be required to hold your information for five years if you have used our services

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Protecting Your Privacy Statement

 

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Protecting Your Privacy effective from 9th May 2018.  

 

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Consent

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In certain situations, we can collect and process your data with your consent.  When collecting your personal data, we'll always make clear to you which data is necessary in connection with a particular service.

 

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Contractual Obligations

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In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.

 

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Legal Compliance

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If the law requires us to, we may need to collect and process your data.

 

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Legitimate Interest

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In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

 

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Your right to withdraw consent

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Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent, however, we will still be required to hold your information under contractual obligations for five years if you have used our services.

 

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What sort of personal data do we collect?

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If you request a service from Agreeable friends Wirral we will require only information and personal data on our registration form relevant to providing the requested service.  Also your social media username, if your interact with us through those channels, to help us respond to your comments, questions or feedback.

 

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How your data is stored?

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We know how much data security matters to all our customers. With all this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

 

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Access to your personal data is password protected when held in cloud based software or secured in a locked cabinet if paper records.

 

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Any keys used to access properties are labelled in a coded manner without any personal information and locked in  secure cabinet.

 

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How long will we keep your personal data?

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Whenever we collect or process your personal data, we'll only keep it for as long as is necessary for the purpose for which it was collected. 

 

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At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.  

 

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Service Requests

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When you place an order, we'll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

 

 

 

 

079696 42783

tnrob8@gmail.com 

Meols, Wirral. CH47